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Have a question or need support? We're here to help 24/7.
Send a Message
We typically respond within 1-2 hours during business hours.
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Contact Information
Reach out through any of these channels.
support@imelook.com
Response Time
1-2 hours during business hours, 24h max
Live Support
Available Mon-Fri, 9am-6pm EST
Frequently Asked Questions
Quick answers to common questions.
How long do IMEI checks take?
Most IMEI checks are instant and return results within seconds. Some premium services like carrier unlocks may take 1-7 business days depending on the carrier and device.
What payment methods do you accept?
We accept Visa/MasterCard via Stripe and PayPal. Contact us for bank transfer options on large orders.
Can I get a refund?
If a service fails or returns an error, you are automatically refunded to your account balance. We do not charge for failed checks. For other refund requests, please contact support.
How do I find my IMEI number?
Dial *#06# on any phone to display the IMEI. You can also find it in Settings > About Phone on most devices, or on the original box.