Last updated: April 2026
The Provider offers IMEI checks sourced directly from manufacturer databases. The Provider will make all reasonable efforts to ensure that the data provided to Customers is accurate; however, the Provider cannot guarantee the absolute completeness or accuracy of data, as it is collected directly from third-party manufacturer sources. The Provider conducts thorough testing on all databases prior to use to maintain the highest possible data quality.
The service will be available 24 hours a day, 7 days a week. The Provider will make all reasonable efforts to ensure that the service remains available at all times, but cannot be held responsible for any downtime or disruption beyond its control, including but not limited to third-party outages, scheduled maintenance, or force majeure events.
The Customer is required to pre-fund their account before placing orders. All IMEI check services are deducted from the Customer's account balance at the time of order. Funds can be added via any of the supported payment methods shown in the dashboard.
The Provider will offer customer support Monday to Friday, 9:00am – 5:00pm GMT (excluding UK public holidays). The Provider will make all reasonable efforts to respond to and resolve any issues or complaints in a timely manner.
The Customer must ensure that all information provided for IMEI checks is accurate and complete. The Customer is responsible for maintaining sufficient funds in their account to cover the cost of their orders. Misuse of the service, including submitting fraudulent, stolen, or illegally obtained IMEIs, may result in immediate account suspension without notice or refund.
The Provider will not be liable for any damages or losses arising from the provision of its services, including any errors or discrepancies in the data provided. The Provider will not be liable for any indirect, incidental, special, or consequential damages, including lost profits or business interruption.
In any event, the Provider's total aggregate liability shall not exceed the amount paid by the Customer for the specific service giving rise to the claim.
The Provider reserves the right to suspend or terminate the Customer's access at any time if the Customer breaches any of the terms herein. Where termination is not due to Customer breach, any unused account balance will be refunded within 14 business days via the original payment method.
All customers will be provided with API keys to access the Provider's API. It is the Customer's sole responsibility to keep their API keys secure and not share them with unauthorised third parties. The Provider does not store customer API keys in plain text.
Customers should not set the API timeout limit to less than 30 seconds. The average response time for any API call is between 1 and 5 seconds.
Refunds are available only where the Provider has confirmed a service failure on its side. Refunds are not available in the following circumstances:
All refund requests must be submitted within 7 days via the contact form on the website.
The following activities are strictly prohibited and may result in immediate account suspension and/or legal action:
The Provider reserves the right to amend these terms at any time. Where changes are material, registered Customers will be notified by email at least 7 days prior to the changes taking effect. Continued use of the service constitutes acceptance of the revised terms.
This Agreement is governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement.